Frequently Asked Questions

  • Why aren't images loading on the site?

  • May I have permission to use your videos?

  • How much does a Storyline Online subscription cost?

  • YouTube is blocked from our school, how can we watch?

  • Submissions?

  • Can I read a book for Storyline Online?

  • Can I bookmark my preferred media player?

  • How do I sort by Book or Grade Level?

  • Can I use these videos on my website, app, etc?

  • When are more books coming???

  • Is there a Storyline Online App?

  • Can I suggest a book?

  • How do I turn on Closed Captioning or subtitles?

  • The videos aren’t playing!

  • Why can’t I hear the videos when using the website?

  • Why can't I hear the videos when using the iOS app?

  • The audio is out of sync?

  • What about books in other languages?

  • What happened to The Polar Express?

  • I can't find (insert book) listed on the homepage. Is there an index?

  • What happened to MyVRSpot and Vimeo?

  • I need to make sure children can't navigate away from

  • Do you have a question that was not asked/answered above?

Have More Questions?

Please email us and we’ll post the most common ones here.

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